The first step in understanding the business problem from people who are experiencing the problem, We’ve met with the Nilath team, who already talked to young athletes and local business owners.

Define our different personas and understand their behavior, needs, and obstacles, and understand what could motivate them to use such a solution.

The task flows help us to track the flow of every task and the interaction points between athletes and business owners to complete specific tasks, to help us point tackle problems in early stages and build a flawless solution.